.png){kind=spacer}
EDIT AN ORDER AS A SUPPLIER
In this tutorial we teach you how to edit a new order as a supplier and that it also appear to your client in the app. This improves the flow of information and allows you to centralize everything related to orders in Piola.
In turn, you can replace one product with another in case does not have stock and if the customer forgets to order a product in an order, you can add it directly to the order.
Forget making changes to orders in the Whatsapp group and this will generate errors!
FAQ
The answers you need!
To centralize all the information of an order through Piola and thus be able to improve communication with your customers by directly editing quantities and products.
In turn, you can replace one product with another in case does not have stock and if the customer forgets to order a product in an order, you can add it directly to the order.
What is the use of editing an order?
When editing an order, we suggest that you leave the status "in process with modification" since Piola notifies your client that their order has been modified by the supplier and that they should review the changes made.
In the event that the client does not accept the changes, he may:
-
Cancel the order from your application and place a new order.
-
Ask the supplier to re-edit the order by making some other changes0
-
Send a message to the supplier through the chat of the order to comment on any other changes
If the customer sends a notification outside the app (for example, Whatsapp), we always recommend making changes to the orders within Piola since this centralizes the information and all users of the supplier and the restaurant can be aware of said changes.
What happens when I edit an order?
Yes, you can edit an order more than once. Remember that when you do, we suggest that you always leave it in the "in process with modification" status, in this way you will notify your client that they must review the order since it has undergone changes.
Can I edit an order more than once?
The administrator user, seller and operations will be able to edit an order.
The carrier user (delivery person) does not have permission to edit an order.
Which users can edit an order?
You can edit:
The delivery address of an order
La cantidad de unidades de un producto_d04a07d8-9cd1- 3239-9149-20813d6c673b__d04a07d8-9cd1-3239- 9149-20813d6c673b__d04a07d8-9cd1-3239-9149- 20813d6c673b__d04a07d8- 9cd1-3239-9149-20813d6c673b__d04a07d8-9c d1-3239-9149-20813d6c673b__d04a07d8-9cd1- 3239-9149-20813d6c673b__d04a07d8-9cd1-3239- 9149-20813d6c673b__d04a07d8-9cd1-3239-9149- 20813d6c673b__d04a07d8- 9cd1-3239-9149-20813d6c673b__d04a07d8-9cd1-3239-9149 -20813d6c673b_
Eliminate a product _D04A07D8-9CD1-3239-9149-20813D6C673B__D04A07D8-9CD1-3239-9149-20813D6C673B__D04A07D8-9CD1-3239-9149-20813D6C673B__D04A07D07D07D07
Add a new product
In turn, you can leave an internal note when editing that order and your client can see it when they receive notification that their order has changed. Piola will send the following message to your client when you edit and modify an order: "Supplier X has made changes to your order due to the inability to fulfill everything requested. Please review the changes made"